Not professional at all! I was referred here by a friend who had been helped by them. I paid for two services and was satisfied with the one I did receive. He said he needed time to get forms ready for the other service but I needed to pay for everything up front. I was given several stories when I tried to contact him to pick up my paperwork and never received it. I ended up having to go to another accountant to get done what I needed. When I asked for a refund ($300 out of $450) for just the service I did not receive (when someone finally would talk to me) I was told the business had been sold to the original owner's daughter. She told me that I would have to talk to him. I was not able to contact him and a certified letter was ignored. I sent a second certified letter to the business asking that they contact him for me. I received a letter back stating that both of my letters were received and that they were unable to contact him. I was given his address and phone number in the letter--the same ones with which I was unable to contact him before. I guess his daughter doesn't know how to reach him. My current accountant knows what he is doing and is very professional--BIG difference.